Delivery & Shipping Policy
Ziada Mall delivers farm machinery, agricultural equipment and related products to customers in Nairobi and across Kenya. We aim to provide clear and reliable delivery arrangements for every order.
Order Processing
Orders are processed after confirmation by our team. Customers should provide a valid phone number and accurate delivery details when placing an order.
Most available products are prepared for dispatch within 1–2 business days after order confirmation.
For large machinery, special-order products or items requiring additional transport arrangements, processing may take longer. The customer will be informed before dispatch.
Delivery Within Nairobi
Orders within Nairobi are delivered using our riders or designated delivery drivers.
Most Nairobi orders are delivered within 1–2 business days after order confirmation, depending on product availability and the customer’s location.
Pay on Delivery is available for eligible orders and locations. Certain high-value, bulky or special-order products may require a deposit or payment before dispatch. Where this applies, the customer will be informed before the order is processed.
Delivery Outside Nairobi
Orders outside Nairobi are primarily dispatched through Speedaf.
Most orders are expected to arrive within 2–5 business days after dispatch, depending on the customer’s location and courier operations.
Where a different transport arrangement is required because of the size or nature of the equipment, we will discuss this with the customer before dispatch.
Delivery Charges
A standard delivery fee of KSh 500 applies to eligible orders. Large, bulky or special-order equipment may require different delivery arrangements. Any different delivery charge will be communicated to the customer before the customer confirms the order and makes any required payment.
Large and Heavy Equipment
Large farm machinery and other heavy or bulky equipment may require special transport arrangements.
Delivery costs and estimated delivery times for such products may differ from standard orders. Ziada Mall will communicate the applicable arrangements before dispatch.
Receiving Your Order
Customers should inspect their order upon delivery and confirm that the correct product has been received and that there is no visible damage.
If you receive an incorrect product or notice damage during delivery, please contact Ziada Mall promptly so that we can assist you.
Returns, replacements and refunds are handled according to our Returns & Refunds Policy.
Delivery Delays
Delivery times are estimates. Delays may occasionally occur due to courier operations, weather, road conditions, public holidays or circumstances outside our reasonable control.
Where possible, Ziada Mall will assist customers with delivery updates.
Contact Us
For questions about delivery or an existing order, contact:
Ziada Mall
Phone/WhatsApp: 0740 211 048
Email: ziadamall.sales@gmail.com
Location: Kumasi Road – River Road Junction, Barkat Biashara Mall, Nairobi, Kenya