Privacy Policy

Ziada Mall respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or purchase products from us.

By using the Ziada Mall website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide when placing an order, contacting us or using our website.

This information may include:

  • Your name
  • Phone number
  • Email address
  • Delivery location or address
  • Order and purchase information
  • Payment confirmation information
  • Messages and enquiries you send to us
  • Information required to provide customer support

We may also automatically collect certain technical information when you visit our website, such as your device type, browser type, IP address, pages visited and interactions with the website.

How We Use Your Information

Ziada Mall may use personal information to:

  • Process and fulfil customer orders
  • Arrange product delivery
  • Confirm or verify payments
  • Communicate about orders and deliveries
  • Respond to enquiries and provide customer support
  • Handle returns, refunds and warranty enquiries
  • Improve our website, products and customer experience
  • Prevent fraudulent or unauthorized transactions
  • Maintain appropriate business and transaction records
  • Comply with applicable legal and regulatory requirements

Where permitted, we may also use information to understand the effectiveness of our advertising and marketing.

Delivery and Service Providers

We may share information necessary to complete an order with trusted service providers.

For example, when an order is delivered through Speedaf or another delivery provider, we may provide information such as the customer’s name, telephone number and delivery location where necessary to complete the delivery.

We only intend to provide information reasonably necessary for the relevant service.

Payments

Ziada Mall currently accepts payments through M-Pesa and Cash on Delivery for eligible orders.

We may retain information necessary to confirm that a payment was made and to maintain appropriate transaction records.

Ziada Mall will never ask customers to provide their M-Pesa PIN.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the customer experience.

Cookies may also be used by services integrated with our website for analytics, advertising, security and performance purposes.

Visitors can manage cookies through their browser settings and, where available, through cookie controls provided on the website.

Analytics and Advertising

Ziada Mall may use services provided by third parties, including Google, to understand website activity, measure advertising performance and improve our marketing.

These technologies may collect information about how visitors interact with our website and advertisements.

Where applicable, the collection and use of information by these services is also governed by the privacy policies and settings of the respective service providers.

How We Share Personal Information

Ziada Mall does not sell customers’ personal information.

We may share information where reasonably necessary with:

  • Delivery and logistics providers
  • Payment and transaction service providers
  • Website hosting and technology providers
  • Analytics and advertising service providers
  • Professional advisers or service providers
  • Government authorities or regulators where required by law

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business and transaction records, resolve disputes and meet applicable legal or regulatory requirements.

Information that is no longer reasonably required may be deleted, anonymized or securely disposed of where appropriate.

Your Personal Information

Subject to applicable law, you may contact Ziada Mall to request information about personal data we hold about you or to request correction of inaccurate information.

Where applicable, you may also request deletion or restriction of certain personal information, subject to legal, contractual and legitimate business record-keeping requirements.

To make a privacy-related request, contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or services.

Ziada Mall is not responsible for the privacy practices of independent third-party websites. Customers should review the privacy policies of those services when visiting them.

Children’s Privacy

Ziada Mall’s website and products are intended for customers purchasing agricultural equipment and related products and are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children through our online store.

Changes to This Privacy Policy

Ziada Mall may update this Privacy Policy when our business practices, website features, services or legal requirements change.

The updated policy will be published on this page.

Contact Us

For questions or requests concerning this Privacy Policy or your personal information, contact:

Ziada Mall
Phone/WhatsApp: 0740 211 048
Email: ziadamall.sales@gmail.com
Location: Kumasi Road – River Road Junction, Barkat Biashara Mall, Nairobi, Kenya