Payment Policy
Ziada Mall provides convenient payment options for customers purchasing farm machinery, agricultural equipment and related products in Kenya.
Customers should only make payments using payment instructions provided or confirmed by Ziada Mall.
Accepted Payment Methods
Ziada Mall currently accepts the following payment methods:
M-Pesa
Customers may pay for their orders using M-Pesa. The correct payment details will be provided or displayed during the ordering process.
Cash on Delivery
Cash on Delivery is available for eligible orders and delivery locations. Customers can pay when their order is delivered.
Availability of Cash on Delivery may depend on the customer’s location, order value, product type and delivery arrangements.
Pay on Delivery
Where Cash on Delivery is available, customers should ensure that they are available to receive and pay for their order at the agreed delivery location.
For certain high-value, bulky, special-order or long-distance orders, Ziada Mall may require a deposit or full payment before dispatch.
If advance payment is required, this will be communicated to the customer before the order is processed or dispatched.
M-Pesa Payments
Customers paying through M-Pesa should use only the payment details provided or confirmed by Ziada Mall.
Customers should verify the payment details and amount before completing the transaction.
After making payment, customers should retain their M-Pesa transaction confirmation as proof of payment.
Payment Confirmation
An order may be subject to payment verification before processing or dispatch where advance payment is required.
Ziada Mall may contact the customer if additional information is required to confirm an order or payment.
Delivery Charges
Delivery charges may be payable separately from the product price unless the product or promotion specifically states that delivery is included.
Any applicable delivery charge will be communicated or displayed before the order is completed or dispatched.
For more information, please refer to our Delivery & Shipping Policy.
Failed or Incorrect Payments
If a payment is unsuccessful, incomplete or made using incorrect payment details, the order may not be processed until the payment issue has been resolved.
Customers who believe they have made an incorrect payment should contact Ziada Mall promptly for assistance.
Payment Security
Customers should never send their M-Pesa PIN, passwords or other confidential financial information to Ziada Mall staff.
Ziada Mall will never ask a customer to provide their M-Pesa PIN to process an order.
Refunds
Where a refund is approved, it will be handled according to our Returns & Refunds Policy.
Approved refunds will be processed through an agreed payment method after the applicable return or refund requirements have been satisfied.
Contact Us
For payment or order enquiries:
Ziada Mall
Phone/WhatsApp: 0740 211 048
Email: ziadamall.sales@gmail.com
Location: Kumasi Road – River Road Junction, Barkat Biashara Mall, Nairobi, Kenya